Every missed call is a job that goes to whoever picks up first. Sona answers your site's visitors instantly — what you do, where you cover, how call-outs work — and writes down the lead with their number, so you ring back from the van instead of losing it.
Sona answers only from your own pages — and when it can't, it asks for a contact instead of guessing.
Do you cover my area and can you quote for a boiler service?
Sona answers coverage from your site and, for the quote, takes the job details + the customer's number so you can price it and call back.
Are you available for emergency call-outs tonight?
It states your call-out policy from your pages and captures the urgent lead immediately so you see it fast.
How much do you charge per hour?
It quotes only if your rates are published; otherwise it asks for the job details and your contact so you can give a real number.