You can't stop a job to answer every enquiry — so they ring the next garage. Sona answers what you do, your hours, and how booking works from your own site, and writes down the job lead so you ring back when you're clear.
Sona answers only from your own pages — and when it can't, it asks for a contact instead of guessing.
Can I book an MOT and service for next week?
Sona explains your booking process from your site and takes the vehicle + contact details so you can slot it in and confirm.
Do you do diagnostics for a warning light?
It answers from your services pages and captures the job so you can advise and book it in.
How much is a standard service?
Quoted from your published prices, or it collects the enquiry if the price isn't listed.