Most new-patient enquiries arrive after hours, when no one's at the desk. Sona reads your treatment and fees pages and answers instantly — then captures the enquiry so your team starts Monday with a full follow-up list instead of missed calls.
Sona answers only from your own pages — and when it can't, it asks for a contact instead of guessing.
Do you take my insurance / are you taking new NHS patients?
Sona answers from what your site states about plans and availability. Where it's unsure, it asks for contact details rather than guessing — important for anything clinical.
How much is a check-up and hygiene appointment?
It quotes from your published fees. No price on the page? It says so and collects the enquiry for your team.
Do you offer emergency appointments today?
It explains your stated emergency policy and takes the patient's details so you can triage and call back fast.